Everything that keeps your business online, running clean.
Lucero Labs pairs social media management with hands-on IT support — one team handling your content calendar and your network uptime, so nothing quietly breaks in the background.
The creative side and the technical side, covered by the same people.
Most agencies do one or the other. We run both tracks together, so your online presence and the systems behind it never fall out of sync.
IT Support
- 01Helpdesk & troubleshooting
A real person to call when something stops working, not a ticket queue.
- 02Network & device setup
Wi-Fi, printers, workstations, and new hires set up right the first time.
- 03Cybersecurity monitoring
Ongoing monitoring, patching, and alerts before small issues become outages.
- 04Cloud & backup management
Your files and systems backed up and recoverable, checked on a schedule.
Four steps, in order, before we touch anything live.
Audit
We review your current accounts, devices, and network to see what's working and what's exposed.
Plan
You get a written plan covering content cadence, support hours, and priority fixes — no jargon.
Launch
We start posting on your channels and take over first-line IT support the same week.
Maintain
Monthly reporting on both tracks, plus a standing line to reach us when something comes up.
Pick a track, or bundle both.
Every plan is scoped to your business before we quote it — these are the shapes engagements usually take.
Social Only
- Content calendar & scheduling
- Community & DM management
- Monthly performance report
- 1 platform included, more available
Full Stack
- Everything in Social Only
- Everything in IT Only
- Single monthly invoice
- One point of contact for both
IT Only
- Helpdesk during business hours
- Network & device monitoring
- Security patching & backups
- Quarterly infrastructure review